Return & Exchange Policy

All sales are final, except in the following situations:

  1. Your item arrives damaged.
  2. You receive the wrong item or size.

A Note About Our Garments

Our vintage and pre-loved pieces may show stains, blemishes, signs of wear, or other marks that reflect their age and history. These imperfections are part of what makes each piece unique and represent our commitment to sustainability. We believe they should be embraced and worn with pride.

To account for natural size variations due to age, our garments have been measured and resized where necessary.

Refunds & Exchanges

Refunds will be issued based on the currency exchange rate at the time of purchase.

Refunds and exchanges are only available when one of the two conditions listed above is met. To be eligible, the item must be returned with its original packaging and tags.

In the event of a size dispute, we may ask you to provide measurements of the garment you received. This helps us compare it with our records and resolve the issue as efficiently as possible. Measurement instructions will be provided upon request.

How to Initiate a Dispute

Customers have 30 days from the date of package receipt to contact us regarding an issue with their order.

Please note that every case is reviewed individually and that not all disputes will necessarily be approved. We aim to assess each situation fairly and on a case-by-case basis.

Once you contact us, please allow 1–3 business days for a response.

Need Help?

For any questions or assistance with your order, please email us at:

Sales@betterwithageofficial.co

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